Shipping & Handling fees.
We are charging a flat rate of €5.00 for delivering your order up to 30 kg, within the Republic of Ireland and Northern Ireland.
We are not currently delivering to any other part of the EU or UK.
We can offer this flat rate because we are paying part of the shipping cost in order to maintain low prices for our customers.
For orders of €20 or more, the delivery will be for FREE (excluding DOG FOOD, CAT FOOD and items marked as Heavy, see below).
In case your order exceeds the maximum allowed weight or size, we will send you an email stating the new shipping cost.
Some items will be heavier or larger than the allowance. Those will be marked as “heavy” and/or “large” in their description.
Heavy Items include XL dog kennels, aquariums, dog runs as well as other items marked heavy.
We only deliver Glass and frozen items locally.
In the case of items marked heavy, you will be notified after you placed the order of the extra shipping charge if any.
NOTE: For Large or Heavy Items such as Cages and Aquariums you can opt to pick up these from our shop in Kinsealy rather than paying for delivery costs.
After making an order, send an email to firstname.lastname@example.org and we will deduct the delivery costs from your invoice.
As our orders go out by courier, it is essential that you give us an address that someone is at home so that the parcel can be signed for. An attempt will be made twice to deliver the parcel and if you are not there, a calling card will be left. If you do not sign for the parcel after the second attempted delivery, the parcel will be returned to us. If this happens, we will charge you a re-send delivery fee to send the parcel out again and the parcel will not be sent until this fee is paid. It is YOUR responsibility to make sure someone is there to receive the parcel. Re-send delivery fees are as follows:
Dublin city & County: €8.61
ROI & NI: €10.33
These may appear to be more expensive than initial delivery charges, but that is because we subsidise part of the initial delivery costs.
We cannot take responsibility for any of the postal service problems; our postal receipt is proof of delivery.
If you require faster delivery please contact the shop by phone or e-mail, we will endeavour to meet your needs. This may incur a further delivery charge or courier charge & must be pre-paid.
If your item is not in stock, we will automatically back order it for you. If we know it will be a long time then we will e-mail you. You always have the option to cancel if you prefer not to wait.
© Kinsealy Pet Store, 2020. All rights reserved.