We are charging a flat rate of €5.00
for delivering your order up to 30 kg, within the Republic of Ireland
and Northern Ireland. We are not currently delivering to any
other part of the EU or UK.
We can offer this flat rate because we
are paying part of the shipping cost in order to maintain low prices
for our customers.
For orders of €50 or more, the
delivery will be for FREE (excluding DOG FOOD, CAT FOOD and items marked as Heavy, see
In case your order exceeds the maximum
allowed weight or size, we will send you an email stating the new
shipping cost. Some items will be heavier or larger than the
allowance. Those will be marked as “heavy” and/or “large” in
Heavy Items include XL dog kennels,
aquariums, dog runs as well as other items marked heavy.
In the case of items marked heavy, you
will be notified after you placed the order of the extra shipping
charge if any.
NOTE: For Large or Heavy Items such as
Cages and Aquariums you can opt to pick up these from our shop in
Kinsealy rather than paying for delivery costs. After making an
order, send an email to firstname.lastname@example.org and we will deduct
the delivery costs from your invoice.
-Refund and Return Policy.
1. Should any product purchased from us
be found to be faulty, damaged in transit or differing substantially
from the description given on our website then we will be pleased to
arrange to either refund or replace the product at the discretion of
2. Customers are entitled to a cooling
off period of 7 days after purchasing any products from us (this
begins on the day you receive your product(s)). Within this time, you
can cancel your order without giving any reason and without incurring
any charges or penalties. The only charges that you will have to pay
is the shipping fee for returning the products back to us (we do not
pay this, see below). By ordering from our website or calling in your
order, you agree that you will return the merchandise within 14 days
of the shipping date.
3. Returns are not allowed after 14
4. If there is damage to the item/s
upon return, you will be charged for the cost of new parts to replace
the worn or damaged parts (unless you have previously informed us
that the item was damaged in transit or faulty).
5. All manuals must be returned with
the item and all items must have the protective covering, including
display protectors. You must return the item unused and in the
original box with the original packaging.
6. You are responsible for shipping
costs back to Kinsealy Pet Store.
7. Shipping costs are non-refundable.
8. A Return Merchandise Authorization
(RMA) number must be issued by us before your package is returned or
we will deny shipment and the equipment will be returned to you.
9. Refunds will be issued within 30
days of goods returned subject to the above conditions.
10. In the case of sizing errors
attributable to the customer you will have to pay the return cost and
a further carriage charge for replacing the product.
11. In cases
where the customer is either unable or unwilling to arrange return
carriage after mistakenly purchasing a product, Kinsealy Pet Store
reserves the right to charge an uplift fee to cover the cost of
employing a courier company to collect the item from the customer.
This does not affect your statutory
rights as a consumer.
We will normally dispatch your order to
you in 1-4 business days when items are in stock. However, we cannot
control the courier companies so please allow extra time for their
job (worst case scenario estimated at 7 days).
As our orders go out by courier, it is
essential that you give us an address that someone is at home so that
the parcel can be signed for. An attempt will be made twice to
deliver the parcel and if you are not there, a calling card will be
left. If you do not sign for the parcel after the second attempted
delivery, the parcel will be returned to us. If this happens, we will
charge you a re-send delivery fee to send the parcel out again and
the parcel will not be sent until this fee is paid. It is YOUR
responsibility to make sure someone is there to receive the parcel.
Re-send delivery fees are as follows:
Dublin city &
ROI & NI:
These may appear to be more expensive
than initial delivery charges, but that is because we subsidise part
of the initial delivery costs.
We cannot take responsibility for any
of the postal service problems; our postal receipt is proof of
If you require faster delivery please
contact the shop by phone or e-mail, we will endeavour to meet your
needs. This may incur a further delivery charge or courier charge &
must be pre-paid.
If your item is not in stock, we will
automatically back order it for you. If we know it will be a long
time then we will e-mail you. You always have the option to cancel if
you prefer not to wait.